Processing Times
At Cycluxe, we strive to process and ship your orders as quickly as possible. Most orders for cycling accessories are processed within 1-3 business days. Custom orders or items that require special handling may take additional time. You will receive a confirmation email once your order has been processed and is ready for shipment.
Domestic Shipping Options & Timeframes
We offer several domestic shipping options:
- Standard Shipping: 3-5 business days
- Expedited Shipping: 2-3 business days
- Next-Day Shipping: 1 business day (available for orders placed before 12 PM EST)
All domestic shipments are sent via UPS or FedEx, depending on the selected service.
International Shipping
Cycluxe ships internationally to select countries. International shipping times vary based on the destination but typically range from 7-21 business days. Customers are responsible for any customs duties or taxes that may apply upon delivery.
Shipping Carriers
We utilize reputable shipping carriers to ensure your cycling accessories arrive safely. Our primary carriers include:
- UPS
- FedEx
- USPS (for lightweight items)
Tracking
Once your order has shipped, you will receive an email with tracking information. You can track your order through the carrier’s website to monitor its progress until delivery.
Damaged / Lost Packages
If your package is damaged upon arrival or goes missing in transit, please contact our customer service team within 7 days of delivery. We will assist you in filing a claim with the carrier and ensure you receive a replacement or refund as necessary.
Free Shipping Threshold
Enjoy free standard shipping on all domestic orders over $75. This offer applies automatically at checkout—no promo code needed!
Special Handling
Some cycling accessories, such as fragile items (e.g., bike lights, mirrors), may require special handling. These items will be clearly marked on our website, and additional shipping fees may apply to ensure safe delivery.